RIA Complaints Procedure 2012 Stats

Record of written complaints made by residents in RIA centres in 2012 under the complaints procedure of the House Rules

The table below shows, in aggregate, the number of complaints made by residents in RIA centres in each month of 2012 under the complaints procedure as set out in RIA's House Rules and Procedures published elsewhere, in several languages, on this website.

It needs to be understood that such written complaints reflect only a limited and specific facet of the daily interaction between residents and centre staff in each of the RIA centres around the country. This is how it should be. The aim of the RIA complaints procedure is to have issues dealt with quickly and efficiently and, for the most part, complaints are dealt with at the first stage, i.e. verbally, without proceeding to the written stage. The Rules specifically state that residents should not be afraid to complain when they need to and that making a complaint will not affect how other official agencies consider their claims to remain in the state i.e. on asylum, subsidiary protection or general leave to remain grounds.

The table does not show complaints made by management against residents. Nor does it show representations/complaints made to RIA outside the parameters of the House Rules in a variety of ways - by phone, letter or e-mail - arising from inspection visits by RIA staff to accommodation centres, or from clinics run by RIA staff, by voluntary agencies working with asylum seekers or by public representatives - many of which representations would concern the Government policy of Direct Provision itself.

___________________

Month

Number of Written Complaints

Upheld

Not upheld

Under investigation

January

1

1

0

0

February

0

0

0

0

March

1

0

1

0

April

2

2

0

0

May

1

1

0

0

June

1

0

1

0

July

3

1

2

0

August

0

0

0

0

September

0

0

0

0

October

1

1

0

0

November

2

1

1

0

December

1

1

0

0

Total

13

8

5

0